Privacy Policy — PrecisionVisa
Last updated: 20 Aug 2026
This Privacy Policy explains how PrecisionVisa ("PrecisionVisa," "we," "us," "our") collects, uses, stores, and protects your personal data when you use our website, services, or applications (the "Service"). We are committed to compliance with the EU General Data Protection Regulation (GDPR) and applicable national data protection laws.
Our servers and database are located within the European Union, and personal data is processed and stored under EU data protection standards.
1. Data Controller
- Data controller: PrecisionVisa
- Registered company details are available on request by email
- Contact email: hello@precisionvisa.com
- Data protection contact: we have not appointed a dedicated Data Protection Officer; please contact us at the email above
2. What Personal Data We Collect
Depending on how you use PrecisionVisa, we may collect:
- Identity data: full name, date of birth, nationality, passport number, photograph
- Contact data: email address, phone number, postal address
- Application data: visa type, travel history, immigration status, supporting documents you upload (e.g., passport scans, financial statements, employment letters)
- Account data: username, password (hashed), account preferences
- Payment data: billing details, transaction history (payment card numbers are processed by our payment processor and not stored on our servers — see Section 6)
- Technical data: IP address, browser type, device identifiers, log data
- Usage data: pages visited, actions taken within the Service, timestamps
Where you submit visa or immigration documentation, this may include special category data under GDPR Article 9 (e.g., data revealing racial or ethnic origin, health information for medical visas). We only process such data with your explicit consent or where necessary for the establishment, exercise, or defense of legal claims related to your visa application.
3. How We Use Your Data (Legal Basis)
| Purpose | Legal Basis (GDPR Art. 6) |
|---|---|
| Processing your visa application | Performance of a contract (Art. 6(1)(b)) |
| Verifying identity and preventing fraud | Legitimate interest (Art. 6(1)(f)) |
| Communicating about your application status | Performance of a contract (Art. 6(1)(b)) |
| Sending marketing communications | Consent (Art. 6(1)(a)) — you may opt out anytime |
| Complying with legal/immigration reporting obligations | Legal obligation (Art. 6(1)(c)) |
| Processing special category data (e.g., health data for medical visas) | Explicit consent (Art. 9(2)(a)) |
| Improving our Service (analytics) | Legitimate interest / Consent, depending on tool |
4. Data Retention
We retain personal data only as long as necessary for the purposes described above, including:
- Active applications: for the duration of processing and for a limited period afterwards, so we can answer follow-up queries and support renewals
- Enquiry and call booking data: deleted once the enquiry is closed, unless you become a client
- Financial and transaction records: for the period required by applicable tax and accounting law
- Documents related to legal claims: until the applicable statute of limitations expires
After these periods, data is securely deleted or anonymized.
5. Your Rights Under GDPR
As a data subject, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten"), subject to legal retention obligations
- Restrict processing in certain circumstances
- Data portability — receive your data in a structured, machine-readable format
- Object to processing based on legitimate interest or direct marketing
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with your local data protection supervisory authority
To exercise these rights, contact us at hello@precisionvisa.com. We will respond within one month, as required by GDPR.
6. Who We Share Your Data With
We share personal data only where necessary, including with:
- Payment processors — to take payment securely where a fee applies
- Cloud hosting and database providers located within the European Union — to run the Service and store your documents securely
- Immigration authorities or embassies, where required to process your visa application
- Identity verification providers, for fraud prevention
- Analytics providers (see our Cookie Policy)
- Professional advisors (lawyers, auditors), where necessary
We do not sell your personal data to third parties.
7. International Data Transfers
Our primary database and email infrastructure are hosted within the EU. If any data is transferred outside the European Economic Area (EEA) — for example, to a visa-issuing country's authorities — we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions, where applicable
- Explicit consent, where required for the specific transfer (e.g., submitting your application to a non-EU consulate)
8. Data Security
We implement technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Children's Data
Our Service is not directed at individuals under 16. If a visa application requires data about a minor (e.g., a dependent), such data is submitted by the minor's parent or legal guardian, who is responsible for ensuring appropriate consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our Service. Continued use of the Service after changes take effect constitutes acceptance.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights:
Email: hello@precisionvisa.com
Postal Address: 22 Hanover Street, Edinburgh, UK
You also have the right to lodge a complaint with your national Data Protection Authority.